Privacy Policy

01 Information We Collect

We may collect the following information:

• Name, phone number and email address
• Property, site or project location
• Information submitted through contact or consultation forms
• Project requirements and service-related details
• Documents or drawings voluntarily shared for consultation
• Communications made through telephone, email or WhatsApp
• Technical information such as IP address, browser type, device type and pages visited

02 How We Collect Information

We may collect information when you:

• Submit a form on our website
• Contact us by telephone, email or WhatsApp
• Request a consultation or quotation
• Engage us for engineering, planning or construction-related services
• Browse our website and accept applicable cookies

03 How We Use Your Information

We may use your information to:

• Respond to enquiries and consultation requests
• Understand your property or project requirements
• Provide quotations and requested services
• Communicate with you about your project or application
• Prepare drawings, designs, reports, certificates or approval documentation
• Improve our website and customer service
• Maintain necessary business and legal records
• Protect our website against misuse, fraud or security threats
• Comply with applicable laws and requirements of government authorities

We use personal information only for legitimate business purposes connected with the services requested by you.

04 Sharing of Information

We do not sell or rent your personal information.

When necessary to provide a requested service, information may be shared with:

• Our authorised employees, consultants or service providers
• Architects, engineers, surveyors or other professionals involved in your project
• GVMC, VMRDA or other relevant government departments and authorities
• Website hosting, email, analytics and communication service providers
• Legal, regulatory or law-enforcement authorities when required by law

Only information reasonably necessary for the relevant purpose will be shared.

05 Government Approvals and Professional Services

Information and documents provided for GVMC or VMRDA building-plan approvals, LRS/BPS applications, structural designs, structural stability certificates or engineering consultancy may be submitted to relevant authorities as necessary to perform the requested service.

Information submitted to a government authority may subsequently be handled according to that authority’s applicable rules, procedures and record-retention practices.

06 Cookies and Analytics

Our website may use cookies and similar technologies to:

• Operate essential website features
• Remember visitor preferences
• Understand website traffic and usage
• Improve website performance
• Measure the effectiveness of advertising or promotional campaigns

Some analytics, advertising or embedded services may place their own cookies. Where required, visitors may accept or reject non-essential cookies through the available cookie-consent settings.

You may also restrict cookies through your browser settings. Disabling certain cookies may affect some website functions.

07 Data Security

We use reasonable administrative and technical measures to protect personal information from unauthorised access, misuse, alteration, disclosure or loss.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

08 Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to your enquiry
• Provide requested professional services
• Maintain project, financial and professional records
• Meet contractual, legal or regulatory obligations
• Resolve disputes or protect legal rights

Information that is no longer required may be securely deleted or anonymised, subject to applicable record-retention requirements.

09 Your Rights

Subject to applicable law, you may request to:

• Know what personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent for future processing where processing is based on consent
• Request deletion of information that is no longer required
• Raise a concern regarding the handling of your personal information

Withdrawal of consent will not affect processing already completed lawfully. Certain records may need to be retained for legal, professional, financial or regulatory purposes.

10 Third-Party Links

Our website may contain links to third-party websites or platforms, including WhatsApp, Instagram, Facebook and LinkedIn.

We are not responsible for the privacy practices, security or content of third-party services. Please review their respective privacy policies before sharing personal information.

11 Children’s Privacy

Our services are intended for property owners, businesses and adults seeking professional services. We do not knowingly collect personal information directly from children.

12 Changes to This Policy

We may update this Privacy Policy when our services, website features or legal obligations change. The revised policy will be published on this page with an updated revision date.